Customer Testimonials

I was there today my sales lady was one of the most amazing people I have ever met

Im not sure 5 stars is enough. Im very happy with team one they went above and beyond to help myself and my wife get our jeeps. Ashley was awesome to work with on both purchases i feel she went well above her job to work with us. 10 stars for me!!

I really appreciate the service department in handling my sons truck. We went to Gadsden to visit family and the truck broke down while we were there. We live on the other side of Nashville. Dropped it off that weekend where they troubleshot and found the issue. Fixed it then found another issue and were quick to fix that since the truck had been there for a little bit while they fixed the first issue. Arranged for the return of the truck and everything is working as expected. The techs Sam and Eli were friendly and easy to talk to ... Read More

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Google - Sep 18, 2026

I really appreciate the service department in handling my sons truck. We went to Gadsden to visit family and the truck broke down while we were there. We live on the other side of Nashville. Dropped it off that weekend where they troubleshot and found the issue. Fixed it then found another issue and were quick to fix that since the truck had been there for a little bit while they fixed the first issue. Arranged for the return of the truck and everything is working as expected. The techs Sam and Eli were friendly and easy to talk to about the truck. The service manager, Cade, even reached out to us to keep us informed about the repairs. Leo the general manager we had spoken to was compassionate about the issues with the truck. Would recommend to locals and even people who happen to be out of state and just passing through. Thanks for the awesome customer service.

All the guys in the service department are awesome and very patient. I have had multiple ongoing issues with my 2012 Dodge charger. They stand by their word and their work. I highly recommend taking your vehicles there for any service related issues. For me personally I have had a lot of issues trusting companies since I moved to the Gadsden area almost two years ago. The service manager, service advisors,and the technicians have restored my faith in the community. You guys rock thank you very much for all your help excellent work. I will always take my vehicle to ... Read More

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Google - Sep 17, 2026

All the guys in the service department are awesome and very patient. I have had multiple ongoing issues with my 2012 Dodge charger. They stand by their word and their work. I highly recommend taking your vehicles there for any service related issues. For me personally I have had a lot of issues trusting companies since I moved to the Gadsden area almost two years ago. The service manager, service advisors,and the technicians have restored my faith in the community. You guys rock thank you very much for all your help excellent work. I will always take my vehicle to you guys thank you

I was looking for a new truck to pull our camper. My wife found the truck on line, and we went to check it out. Our salesman John was very knowledgeable and made us feel welcome, throughout the entire process. The vehicle we chose is a 2020 Ram 2500, on the way home the next evening a check engine light came on , after finding out what it was. John asked me to bring the truck back the next morning. I had the truck there by 8:10am the next morning, the service department jumped right on it and had the problem corrected and ... Read More

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Google - Jul 30, 2026

I was looking for a new truck to pull our camper. My wife found the truck on line, and we went to check it out. Our salesman John was very knowledgeable and made us feel welcome, throughout the entire process. The vehicle we chose is a 2020 Ram 2500, on the way home the next evening a check engine light came on , after finding out what it was. John asked me to bring the truck back the next morning. I had the truck there by 8:10am the next morning, the service department jumped right on it and had the problem corrected and me on my happy way in just over 2 hours. I would recommend this group to anyone, looking for a new or used vehicle, very good experience.

I traded in my 2022 Range Rover at Team One CDJR, and the process was quick and easy\. Joby gave me an amazing deal on my trade, and I drove home in a brand\-new Grand Cherokee Summit\. I have to say, Joby has a great sense of humor and has that tall, dark, and handsome appeal\. I’d definitely buy another vehicle from him\. I even told him I’d follow him anywhere if he stays in the car business because he’s earned my trust\.

Bought a 2023 Nissan Rouge from salesmen “Joby” about a month ago! He was very helpful and down to earth 10/10 reccomend him he absolutely made sure I was happy with my choice before leaving! I will be returning to purchase cars there as long as he’s a salesmen! Overall a great experience !

Great experience working with Joby! He was friendly, knowledgeable, and made buying my car quick and easy. The only surprise was that I expected him to be taller. 😂 Highly recommend asking for Joby if you’re looking for a new car!

We were on our way home to Augusta, Ga when our Dodge Caravan broke down. We were close to Team Ones dealership where we were able to be diagnosed, repaired and back on the rode within 3hrs! We are so grateful for them taking the time, assisting us getting back home. Thank you Amber and Team One.

We had a horrible experiance with the salesman. The manager Leo was very respectful and was honest with us! But the salesman was not very honest with us about alot of things. Completely turned us off to purchasing a vehicle from them.

If there ever was a terrible salesperson, it would be Eric Tucker. Stay far away he lies, cheats and is a completely dishonest person

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A big thank you to Jon and Joby for your help with my Tacoma!Thank you for keeping my son entertained and staying late to help me finalize the deal

I was traveling from North Carolina to Mississippi with my two sons when our Jeep overheated. We stopped at this dealership hoping they could help, and they did exactly that. They found the problem quickly, made the repairs, and got us back on the road much sooner than we expected. The service writer and mechanic were both excellent. They were friendly, honest, and took great care of us during a stressful situation. I’m very thankful for their help and would definitely recommend this dealership and service department to anyone.

My 2014 Rubicon broke down on 59 while driving from TX to TN and I had it towed here. Eli in service is fantastic… got a diagnosis for me and fixed it quickly. He was such a professional. Thank you, Eli!

I had a great experience with joby! He is fair and straight forward with you! Y’all go get with him for a nice vehicle!

Bought a Used truck Which everyone knows is a gamble but Drove it home, parked it Excited to drive it the next morning, and I crank it and check engine light comes on. Now the salesman told me if I have any issues within couple days bring it back in. So I call and at first they tell me it’s a ford they can’t work on it hmmm then why do you sell them. Long story short nothing was done about check engine put 1 O2 sensor in it said well its fine ain’t gonna effect it running. ... Read More

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Google - Jun 9, 2026

Bought a Used truck Which everyone knows is a gamble but Drove it home, parked it Excited to drive it the next morning, and I crank it and check engine light comes on. Now the salesman told me if I have any issues within couple days bring it back in. So I call and at first they tell me it’s a ford they can’t work on it hmmm then why do you sell them. Long story short nothing was done about check engine put 1 O2 sensor in it said well its fine ain’t gonna effect it running. light still on. Was coming up to a light with wife and kids in it dang auto start stop clicked truck shut off and rolled got it stopped and had to restart it. Transmission started shuddering checked the transmission fluid what I could find of it was gray.wrench sign came on later Horn and lights stopped working. I don’t advise going here. I learned a very valuable lesson When they say they do 100 point inspection Means they clear the codes on it and Shine it up like a pretty turd. Got a truck making payments on that I can’t even drive to get it looked at. Sure ain’t going back to that place

I recently purchased a jeep and needed a place to begin servicing it. The sevice was great. They seemed like a very trustworthy business. The staff was genuinely nice and helpful. They were willing to help me get what service that they could do to fit my schedule.

Joby is an excellent salesman who helped me save a ton of money on my new truck! 10/10 highly recommend “the maniac of car deals”!!

Outstanding service!

I was greeted immediately by a friendly and informed salesman. We discussed all of the different aspects of the numerous trucks offered at this facility. Met with the general manager who was equally cordial and met all of my needs and desires. The service department is open half days on Saturday, which is great for we who work Monday through Friday.

Service plus is another way to describe the excellence in their operation and how they treat you like family Thanks cdjr

I gave them every chance to fix the issue, but you can’t fix incompetence from the top down. I brought in my 2014 Challenger in July last year and had some maintenance done and they did 75% of it correct. In doing a fuel injection service on a cold motor, they cause failure of a catalytic converter. I had it replaced at $3k. I contacted them and was informed they had released most of their staff due continued problems with their craftsmanship. When I returned, the check engine light was on again for a TPS code, they determined it was a ... Read More

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Google - May 13, 2026

I gave them every chance to fix the issue, but you can’t fix incompetence from the top down. I brought in my 2014 Challenger in July last year and had some maintenance done and they did 75% of it correct. In doing a fuel injection service on a cold motor, they cause failure of a catalytic converter. I had it replaced at $3k. I contacted them and was informed they had released most of their staff due continued problems with their craftsmanship. When I returned, the check engine light was on again for a TPS code, they determined it was a throttle body, i approved the work, they offered no discount because their new manager was in training. So, I needed it fixed, over $400 more dollars into their pockets. The manager reached out to me and stated he would contact me to file a claim with his chemical provider to see if we could get them to cover the cost of the Catalytic Convertor, no follow thru to this date. Halfway back to Indiana, check engine light comes on with a Evap code. Comes to find out, the mechanic, again, didn’t complete the job and left the vacuum hose of the throttle body that bleeds off vapors. The brain child also left his 8 mm socket in my hood latch. Needless to say to say, I explained to them I do not like to cyberbully as I am a prior service manager for another brand. The incompetence of this dealerships service department is scary. I am not sure I would trust them to put air in my tires again. Stay away from this dealership if you don’t want continued, avoidable issues that will cost you money!

Worked with Jonathan Mize for a new vehicle and he got me an awesome deal and within my budget. Highly recommend

Worked with Jonathan Mize for a new vehicle and he found the perfect fit for my budget. Friendly and professional, highly recommend!

Amber was our service tech, she kept us updated on our issues and recommended solutions

Just bought a vehicle from Team 1 CDJR in Gadsden, AL, and I have to admit — it was genuinely one of the best dealership experiences I’ve had. I came in expecting the usual long waits, confusing numbers, and the classic “let me go talk to my manager” routine, but Leo, Ronnie, and Eric completely changed that expectation. You can tell these guys actually care about their customers and take pride in what they do. I ended up with a great vehicle, a fair deal, and none of the pressure or games people usually associate with car shopping. If you’re ... Read More

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Google - May 7, 2026

Just bought a vehicle from Team 1 CDJR in Gadsden, AL, and I have to admit — it was genuinely one of the best dealership experiences I’ve had. I came in expecting the usual long waits, confusing numbers, and the classic “let me go talk to my manager” routine, but Leo, Ronnie, and Eric completely changed that expectation. You can tell these guys actually care about their customers and take pride in what they do. I ended up with a great vehicle, a fair deal, and none of the pressure or games people usually associate with car shopping. If you’re looking for a dealership that treats you like a person instead of just another sale, I’d absolutely recommend Team 1 CDJR. Big thanks to Leo, Ronnie, and Eric for making the experience such a positive one.

Kade and Eli at the service department were great to work with. Resolved all the issues and stayed in communication. Those two will be the reason I come back to CDJR.

Not worth

Was great on telling me the issue with my truck they ordered parts and they offered me to use another truck when the parts come in as they work on it.

Service Dept was great! Eli communicated all along the process & with any concerns. Program they use for you to see vehicle moves through shop process & confirm what services are being performed with costs disclosed is much appreciated! Full transparency. Definitely recommend for service & repairs.

The service writer is the best. Everyone very nice.

The Service Department is 100% solid and is only reason I go there (ELI). But the sale Management is the worst and can't believe they have him in that Role. They lost my Business because of the Management.

For the second time we have taken our 2013 Dodge Durango Citadel to this T1 CDJ. Again we have been given the run around by the Service Department! Our vehicle was dropped off on Monday 3/2/2026, it is now 3/6/2026. No calls, inquiries or messages of any kind from the "stealership"! Wife goes to the steelership, and is told they have no record of our vehicle being delivered. Oddly her name and the vehicle are in the system for diagnostic work to be performed. Upon wandering the lot, surprise, there sits our vehicle!!!!! Technician, do you have the key? Wife's ... Read More

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DealerRater - Mar 6, 2026

For the second time we have taken our 2013 Dodge Durango Citadel to this T1 CDJ. Again we have been given the run around by the Service Department! Our vehicle was dropped off on Monday 3/2/2026, it is now 3/6/2026. No calls, inquiries or messages of any kind from the "stealership"! Wife goes to the steelership, and is told they have no record of our vehicle being delivered. Oddly her name and the vehicle are in the system for diagnostic work to be performed. Upon wandering the lot, surprise, there sits our vehicle!!!!! Technician, do you have the key? Wife's response, it was left with the tow truck driver........key is located under the drivers side floor mat!!!!!!! Service Department representative proceeds to state "no one was informed your vehicle was delivered!" Wife's response, "a strange vehicle is in your parking and has been a week and no one check about it?!?!?!?" Everyone was blamed except the staff at T1 CDJ Gadsden. Then they proceed to tell her they are backed up in Service and it will be a week to 10 days before it can be brought in for diagnostic service!!!!!! Instead of taking responsibility and moving us up in the Service order, she was told they couldn't do that and that complaining would do no good because complaining has gotten nowhere with anyone in management or corporate!!!!! Not sure how to approach this issue, well I am but unfortunately at this time I am working 900 miles from Gadsden and can't deal with this personally! That will be solved by next weekend upon my return to Gadsden..........

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Very nice people very helpful hassle free experience

I took my truck in for a recall on the steering linkage, was supposed to be free and it was. My hang-up was that they told me “we didn’t replace anything, everything looks perfect but they did say you need brakes though” Which I knew couldn’t be the case because I have half a foot of play each way in my steering, and my brake pads are brand new.. I can’t post a video here but my video shows a dangerously bad steering linkage on my truck that needs replaced. There’s no question about what it ... Read More

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Google - Feb 27, 2026

I took my truck in for a recall on the steering linkage, was supposed to be free and it was. My hang-up was that they told me “we didn’t replace anything, everything looks perfect but they did say you need brakes though” Which I knew couldn’t be the case because I have half a foot of play each way in my steering, and my brake pads are brand new.. I can’t post a video here but my video shows a dangerously bad steering linkage on my truck that needs replaced. There’s no question about what it needs, which is why I was bamboozled by what they told me when I came to pick up my truck. This is what Team One Chrysler Dodge Jeep & Ram in Gadsden Service department thinks is “perfect” Buyer beware.. If you didn’t have a recall that would be free; they charge $199.95 an hour, and yes you read that correctly. How they can charge that much and let something like this roll out of their lot with a clean bill of health is beyond me. My truck has 1/2 a foot of play each way in the steering. I know i didn't pay anything. But this reflects on their technicians regardless.. I’m certain that I would’ve been told something MUCH different if I was in for several hundreds of dollars worth of work. Turns out my truck ACTUALLY needs all 4 ball joints replaced, all steering links and all drag links replaced. (Which is what the recall was for 🤔) and sure enough, my brakes are perfectly fine as well.. I doubt they even put my truck on a lift, because if they did it would be glaringly obvious what it needs.. Being a mechanic myself, I’ve always fixed my own stuff; but I entertained the recall in hopes that it would save me some time, money, and headache, and hoped the dealership would justify their existence and do their job. They did none of the above. So now that I’ve confirmed even further what I already knew, I’m urging everyone to avoid the service departments at all of these dealerships. It doesn’t matter what vehicle you have, they’re all a scam. Nothing justifies their price tag. The sales department could be great, I cannot say, but the service department is a SCAM. Plain & Simple. Think about it, if this is how they handle recalls, imagine how they’d handle the tough jobs, the ones there aren’t service bulletins for, the ones google can’t help with, the ones there aren’t YouTube videos about.. I feel for whoever has fallen victim to this place before and those who will still go here for repairs for some reason.. The only way to beat this scam and get honest service at a good price is if everyone who thinks they don’t have any other option reaches out to a small business. Obviously not everyone is going to be perfect and perfectly honest but think about it; you have a 50/50 shot at honest service either way; so would you rather be lied to for $200/hr or ~$65/hr? Just because they have the fancy name doesn’t mean they have a good service department. Just my $0.02 and my experience with Gadsden CDJR. I’ll never be back and you shouldn’t either.

Friendly staff, and quick service

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is good, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for ... Read More

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DealerRater - Feb 23, 2026

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is good, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for another dealership to shop at. You won't get it here. After having my car for 3 months now, I can say this dealership is NOT customer service friendly. Paid for my used Avalon with personal check/cash pay on November 5th, 2025 and after 3 months, still don't have my title. Driving my car on an expired dealer tag. Can't register it with the state until I receive my title. I've had to file a complaint with the BBB (Better Business Bureau) and now I've had to escalate my grievance to the Alabama Attorney Generals Office: Consumer Protection Division. BUYER BEWARE!! Dealership states they sent the title to me on December 1st, 2025. I purchased the car 11/05/2025. Car was listed for sale on 10/30/2025. The next registration / renewal event is 01/19/2026, two and half months after I purchased it. The title is also being reported with 14,582 odometer mileage discrepancy. No communication from the dealership directly since my complaints with the BBB, and Alabama Attorney General's Office. If you are shopping for a new or used car, please do your due diligence. This is not the place to purchase one.

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I bought a truck not too long ago from will at team one in Gadsden and it was by far the easiest buying process and the best sales guy I’ve dealt with at a dealership before.

Horrible customer service as NO ONE will call back on our $3k extended warranty (bumper to bumper) We have no headlights and they are deflecting. Said to take to GMC Dealership which now thus said warranty company will NOT ANSWER. I have no vehicle and to get fix is over $700. Poor follow-up customer/vehicle service care.

Highly recommend them. Great team!

I purchased a pre owned Ram 2500 2017 Power wagon. Found out later was a recall on drag link and couldn't get front-end aligned due to weld. They said they would take care of the issue but they refused to give free alignment. They said I had to pay the roughly $140 alignment cost and I disagree to pay due to recall. I will never buy a vehicle from them again.

Top tier customer service! Was four hours from home and experienced significant engine problems on the highway. Found the closest Jeep dealership and thankfully it was Team One of Gadsden. Pulled our Grand Cherokee in and the staff reacted as if it was their very own problem. It was near closing time and Brian in Service said, ‘We are going to get you home tonight’. The issue was identified and the technicians found the problem was not as severe as initially thought. We were out the door a lot quicker than I would have expected and the repair cost was ... Read More

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Google - Nov 17, 2025

Top tier customer service! Was four hours from home and experienced significant engine problems on the highway. Found the closest Jeep dealership and thankfully it was Team One of Gadsden. Pulled our Grand Cherokee in and the staff reacted as if it was their very own problem. It was near closing time and Brian in Service said, ‘We are going to get you home tonight’. The issue was identified and the technicians found the problem was not as severe as initially thought. We were out the door a lot quicker than I would have expected and the repair cost was less than initially anticipated. Thank you Team One of Gadsden!

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is good, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for ... Read More

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Google - Nov 6, 2025

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is good, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for another dealership to shop at. You won't get it here. After having my car for 3 months now, I can say this dealership is NOT customer service friendly. Paid for my used Avalon with personal check/cash pay on November 5th, 2025 and after 3 months, still don't have my title. Driving my car on an expired dealer tag. Can't register it with the state until I receive my title. I've had to file a complaint with the BBB (Better Business Bureau) and now I've had to escalate my grievance to the Alabama Attorney Generals Office: Consumer Protection Division. BUYER BEWARE!! Dealership states they sent the title to me on December 1st, 2025. I purchased the car 11/05/2025. No communication from the dealership directly since my complaints with the BBB, and Alabama Attorney General's Office. If you are shopping for a new or used car, please do your due diligence. This is not the place to purchase one. Called corporate Stellantis on 02/25/2026 to file a complaint. They connected me with Hunter (title clerk). He took all my information and assured me he would get back in touch with me and try to help me resolve the issues. Called him on 03/03/26 and left a message. A week later, you think I have heard from him or from my message yesterday, or anyone else....NOPE! Received my title on 03/23/26 and finally got my car registered. Mr. Gary, "Sweet Tea", and Mike helped resolve everything, they were awesome. *Closed*

I've called 6 times left 6 different VMS for the service department I guess just because I'm not throwing money at y'all I'm not important all I needed was my transmission fluid checked and the guy tim who answered FINALLY was to busy I guess do not recommend!!!

Bought a new Pacifica and they gave my loan to a credit union in FL instead of my credit union I requested. Trying to move my loan and no one will answer my texts or calls. Was charged $3,244 for extended warranty and never got paperwork showing warranty even exists. Was not discussed prior to doing the loan. I'm trying to get this money refunded but not getting assistance. Horrible service.

I don’t suggest you get a used car from here. Possibly not even a new one. A used one though for sure don’t get from here.

False Advertising!!!!! Advertised vehicle along with picture with the modifications that had been done, only to drive 2 hours for vehicle price to be $16,000 more. I was told that manufacturer would not allow them to advertise price after the upgrades.

False Advertising at its finest!!! Advertised vehicle with off road package with picture and price, then when you drive 2 hours to get there it is $)16,000 more.

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I had a fantastic experience working with Allysa! She was professional, knowledgeable, and incredibly helpful throughout the entire car buying process. She took the time to understand what I was looking for (needed a specific SUV to fit my dog kennels) and made sure I felt confident and informed every step of the way. I truly appreciated her friendly attitude and attention to detail. I highly recommend asking for Allysa if you’re in the market for a new car!

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Allysa is awesome!! She really knows her stuff and is able to answer all of my questions with confidence and clarity. Her attention to detail and friendly approach makes everything so easy.

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The salesperson Allysa was very nice and helpful. I don’t like pushy and will walk away. She was not pushy let me take my time and answered all my questions.

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Allysa is the best!! She listened to my needs and what I wanted and took the time to find the right car for me!! She’s amazing!!

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I bought a 2011 f150 paid cash plus trade in gave me a car fax,said it was involved in minor accident, went to trade it in they ran a report it had been in a pretty severe rear end accident I asked about this truck and they told a lie to my face,better get a real print out before you buy

I had such a great time working with Allysa. She was very knowledgeable, considerate, and very helpful. I didn’t know exactly what I was looking for in the beginning, but she did a great job getting me exactly what I was looking for. I would highly recommend her to anyone looking for a vehicle. She was patient and made sure to answer any and every question I had. 10/10 would buy from her again.

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Allysa did a good job finding the vehicle for me. I was looking to lower my payment, and she was able to find the perfect vehicle for me. I was skeptical at first, but I ended up loving my Malibu more than the Camry I had.

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loved my car until my engine light came on after only having the car for a month (haven’t even made my first payment yet), and the motor is about to blow. when explaining the situation they claimed it was nothing they could do (mind you i have warranty)…gave me no options, couldnt fix it, no rental but sold me a car with a bad motor!

Not a very great experience with this dealership. We bought a Jeep Grand Cherokee from them and within a year have had to put over $6000 in work on it. Very frustrating when they tell you everything has been checked and works great👎

One of the worst places I ever been in very ruled. I purchase some parts there for one of my customers they sold me wrong parts and wouldn’t let me get a refund are exchange for the right parts. I had to get a lawyer to get my money back. I will never shop there again.i know several other people that are going tru the same thing.

@CDJR Gadsden ownership / Adam the GM. I don't want this to go unseen. Hey Adam. I'm glad you reached out. I called before my arrival and the phone rang for five minutes, with no answer, before I hung up. When I arrived to the dealership, I walked around a lifeless showroom and up the steps into an empty back office. When I finally located a salesman, he apologized for the lack of support staff. He was very friendly and eager to facilitate a deal. We arranged for a Jeep to be picked up from your sister store. While ... Read More

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Google - Feb 27, 2025

@CDJR Gadsden ownership / Adam the GM. I don't want this to go unseen. Hey Adam. I'm glad you reached out. I called before my arrival and the phone rang for five minutes, with no answer, before I hung up. When I arrived to the dealership, I walked around a lifeless showroom and up the steps into an empty back office. When I finally located a salesman, he apologized for the lack of support staff. He was very friendly and eager to facilitate a deal. We arranged for a Jeep to be picked up from your sister store. While the staff obtained the vehicle, I picked my wife up so we could take the jeep to dinner and get groceries on the way home (a test of daily usage). We were in agreement that the vehicle would be returned the following morning and an appraisal would be done on my 2024 lexus in the meantime. When asked if I'd immediately buy a car upon return—that I hadn't even seen the interior of yet, I responded honestly. No. I'm going to think about the decision for a day or so. The sales manager then reneged on our former agreement of test drive and appraisal. My wife and I have a combined annual income greater than the value of all of the vehicles in your show room. Our time was wasted yesterday and you will be receiving a bill for both our time and this consultation. You wouldn't be short staffed if you fostered a culture that enabled employees to flourish. Having a lifeless customer reception area leads to questions of dealership stability, longevity and expected future servicing and hospitality. I'm aware you don't care. You can always go manage a kia dealership. You didn't dream of mediocrity as a child. You deserve more. Your employer deserves more. Your employees deserve more. Most of all? Your customers deserve more. I never should have taken myself or my wife to a dealership of this tier. Never again. @Customers— don't settle. You deserve more too.

Customer service needs work Rude Finance Manager( Leo Baez) Spoke with Manager Adam S. He asked me to give him a couple of days to remediate the issue No correspondence so I texted him a few days later to remind him Asked to speak with his(Adam) supervisor NEVER got that information till this Day it’s it appears as a back pedal for a friend/coworker was redirected to a bad HR email address and a phone # to a different dealership So I asked him to file the formal complaint for me .It has NOT been done as of ... Read More

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Google - Feb 5, 2025

Customer service needs work Rude Finance Manager( Leo Baez) Spoke with Manager Adam S. He asked me to give him a couple of days to remediate the issue No correspondence so I texted him a few days later to remind him Asked to speak with his(Adam) supervisor NEVER got that information till this Day it’s it appears as a back pedal for a friend/coworker was redirected to a bad HR email address and a phone # to a different dealership So I asked him to file the formal complaint for me .It has NOT been done as of today I would not buy or recommend another vehicle from there in this lifetime.Be part of the problem or part of the solution BUT not on the fence. Run it up the chain of command as you should if you have no dog in the fight.If YOU don’t have the answer then HR should have called me THATS BUSINESS that what HR is for Right?

Buying a vehicle here may be an awesome experience…. Dealing with the service department is a nightmare!!! My 2021 Ram 1500 has a recall to reprogram something with the brakes. The letter states this is a 30 minute repair. The woman I spoke with in the service department wanted me to make an appointment and leave the truck… for a 30 minute repair! I asked why and was given a number of stupid reasons! So in frustration I called the dealership in Rome Ga. The man said no problem! 30 minute fix would you like to wait? What a difference in customer service!!! I know ... Read More

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Google - Jan 28, 2025

Buying a vehicle here may be an awesome experience…. Dealing with the service department is a nightmare!!! My 2021 Ram 1500 has a recall to reprogram something with the brakes. The letter states this is a 30 minute repair. The woman I spoke with in the service department wanted me to make an appointment and leave the truck… for a 30 minute repair! I asked why and was given a number of stupid reasons! So in frustration I called the dealership in Rome Ga. The man said no problem! 30 minute fix would you like to wait? What a difference in customer service!!! I know where I will buy my next truck!!

love using team one CDJR!! They always make me feel like family..Highly recommend to everyone near and far

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Mercadies is a pleasure to work with. She makes you feel like a valued customer. Mercadies is very laid back and that just makes the whole experience better.

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Enjoyed working with dealer. The sales person was laid back and not pushy. She took time to answer questions and show the highlights of vehicle.

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I really hate to write this review. I went to the service department and had my brakes, rotors, and tires replaced in March. I went back in May, because the brakes were screeching ridiculously. We went back again in October for the same issue. Whenever I hit my brakes, my vehicle literally sounds like I'm stopping a school bus. I have been in contact with the GM and more. I've tried as hard as I can to give them an opportunity to fix this situation. I'm going to have to take my vehicle somewhere else to find ... Read More

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Google - Dec 26, 2024

I really hate to write this review. I went to the service department and had my brakes, rotors, and tires replaced in March. I went back in May, because the brakes were screeching ridiculously. We went back again in October for the same issue. Whenever I hit my brakes, my vehicle literally sounds like I'm stopping a school bus. I have been in contact with the GM and more. I've tried as hard as I can to give them an opportunity to fix this situation. I'm going to have to take my vehicle somewhere else to find out why they're screeching like this. They told me they replaced them with better quality supplies, but I honestly don't believe them. In October, they admitted to using lower quality supplies without asking me which ones I preferred. Before we moved to AL, I had my brakes replaced on other vehicles, and they've never sounded like this. Whenever I talk to someone, it feels like I'm not being taking seriously. They hide behind a professional tone of voice. There is so much more I could write. Be careful going to this dealership. Before I go back there, I will drive an hour to the Dodge dealership in Hoover. This was not a cheap service. This was a complete waste of money. The sales department is great, but the service department needs to let everyone go and start again with a new team. I don't think anyone can be trusted, not even the GM. Proof of them admitting to putting lower quality products, and the final conversation with the GM is attached.

If I can give this higher than a 5 star I would. They were very respectful and caring. They helped me pick the best truck that I wanted. They treated me like family the second I walked through the door. I would definitely recommend coming here for a vehicle.

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Had a great experience here. Would recommend to my family and friends for future purchases! Thank you Mercedes for all your help, you made this purchase an easy one for us!

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Spouse purchased a 40K vehicle and had problems within a week. The issue was very noticeable upon driving it ( Even Ray Charles) would have noticed it. So, I'm pretty sure they knew of the problem. I've heard this dealership didn't have a good reputation but selling something to a Gadsden City Teacher and veteran spouse is just plain heartless.. Update: The vehicle was sold with Broken motor mount ( Driver side) Bad front wheel bearings Boken display console ( half the touch screen) Cost of 4k to repair.

First I would like to say Carrie was awesome! Super nice and helpful. But, as I took my truck in for simple maintenance. Needed Lifters checked and exhaust bolts replaced. Nothing really wrong. Truck ran fine, no lights on dash, great truck!! They call and inform me I need a new motor (for whatever reason idk). I go to pick up the truck and it would barely run! ALL lights were on the dash! Parts were on it that didn’t even belong to my truck! No idea what this mechanic did and obviously he didn’t know what he ... Read More

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Google - Nov 18, 2024

First I would like to say Carrie was awesome! Super nice and helpful. But, as I took my truck in for simple maintenance. Needed Lifters checked and exhaust bolts replaced. Nothing really wrong. Truck ran fine, no lights on dash, great truck!! They call and inform me I need a new motor (for whatever reason idk). I go to pick up the truck and it would barely run! ALL lights were on the dash! Parts were on it that didn’t even belong to my truck! No idea what this mechanic did and obviously he didn’t know what he was doing either. They fixed some of the problems that they somehow caused, but now I am stuck with a truck that I am having to try to fix myself now.

They blew my car up after they had it almost a month for a service

Will not buy another car from here. Sold me a car with a cracked wheel and will not replace it

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Received letter about trading in, so I decided to check it out. Met with Cody told him what I was looking for and he came through for my family and got us in a 2021 Chrysler Pacifica touring L. Definitely earned this review I didn't feel like just a commission while we were there.

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I paid $900 to have my car looked at for three hrs and not fixed or problem found. Take that as you will. Never heard of that in my 40 years of life! If you got money to burn for sure go get ripped off. In the world we live in today can you imagine paying $900 to have you car looked at? Also quoted $6500 to investigate further into the engine area. It didn't help when the service advisor furrowed her brow and leaned aggressively towards me as I was asking how in the world am I picking up a not fixed ... Read More

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Google - Oct 27, 2024

I paid $900 to have my car looked at for three hrs and not fixed or problem found. Take that as you will. Never heard of that in my 40 years of life! If you got money to burn for sure go get ripped off. In the world we live in today can you imagine paying $900 to have you car looked at? Also quoted $6500 to investigate further into the engine area. It didn't help when the service advisor furrowed her brow and leaned aggressively towards me as I was asking how in the world am I picking up a not fixed car but paying $900? I'm pretty sure everyone would be shocked at that ma'am. Every person I have talked to tells me I was robbed and has never heard of such a thing. Just close your eyes and imagine it's you and that happened to you, how do you feel? Yea...so that's my experience. SHOUT OUT to Tommy's Auto that found it was just rock between the frame and the rear chunk and dislodged the rock for free geesh. Nothing wrong with the engine I had to pay $900 to be looked at apparently.

We decided to drive to that area and look at vehicles. It was a pleasant to talk to that sales person, there was no pressure. I would purchase another vehicle from her.

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Mercadies went above and beyond to find me the perfect car and great rate. Staff were super friendly and inviting would recommend anybody to buy their cars at this dealership!

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Update review: They asked me to give them 5 stars for a $100 gas card. Over a year later, never received it. From purchasing a new car and it being trashed, finding a bottle of pee under the seat, and the bait and switch of pricing, don’t go here. Also, don’t buy a Jeep, they are horribly made these days. This has to be the worst car I have owned and definitely the worst car I have ever driven! I will be trading it in soon…but not at this dealership.

We bought a Bronco over a month ago. We have talked to so many at the dealer ship. We have not received the tag or title. Each person blames on someone else. We can’t get any help

This company is a rip off, read the fine print and don’t fall for all the extra charges put on ur bill of sale. I have excellent credit and was prepared to write a check for the car. And was told I would receive a $1000 discount. Needless to say I was back with an oil leak with in 2 days of buying this car. I don’t blame the salesmen but the management is nothing but crooks. Dont sign or buy anything from this dealership. They took advantage of my situation which was I needed a car for my daughter ... Read More

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Google - Sep 27, 2024

This company is a rip off, read the fine print and don’t fall for all the extra charges put on ur bill of sale. I have excellent credit and was prepared to write a check for the car. And was told I would receive a $1000 discount. Needless to say I was back with an oil leak with in 2 days of buying this car. I don’t blame the salesmen but the management is nothing but crooks. Dont sign or buy anything from this dealership. They took advantage of my situation which was I needed a car for my daughter to get back and forth from school. I wish I had never signed anything. Legally I don’t think there is anything i can do. But I plan on picketing the dealership and c if the money the made off me is worth the business they will lose.