For the second time we have taken our 2013 Dodge Durango Citadel to this T1 CDJ. Again we have been given the run around by the Service Department! Our vehicle was dropped off on Monday 3/2/2026, it is now 3/6/2026. No calls, inquiries or messages of any kind from the "stealership"! Wife goes to the steelership, and is told they have no record of our vehicle being delivered. Oddly her name and the vehicle are in the system for diagnostic work to be performed. Upon wandering the lot, surprise, there sits our vehicle!!!!! Technician, do you have the key? Wife's response, it was left with the tow truck driver........key is located under the drivers side floor mat!!!!!!! Service Department representative proceeds to state "no one was informed your vehicle was delivered!" Wife's response, "a strange vehicle is in your parking and has been a week and no one check about it?!?!?!?" Everyone was blamed except the staff at T1 CDJ Gadsden. Then they proceed to tell her they are backed up in Service and it will be a week to 10 days before it can be brought in for diagnostic service!!!!!! Instead of taking responsibility and moving us up in the Service order, she was told they couldn't do that and that complaining would do no good because complaining has gotten nowhere with anyone in management or corporate!!!!! Not sure how to approach this issue, well I am but unfortunately at this time I am working 900 miles from Gadsden and can't deal with this personally! That will be solved by next weekend upon my return to Gadsden..........

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is good, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for another dealership to shop at. You won't get it here. After having my car for 3 months now, I can say this dealership is NOT customer service friendly. Paid for my used Avalon with personal check/cash pay on November 5th, 2025 and after 3 months, still don't have my title. Driving my car on an expired dealer tag. Can't register it with the state until I receive my title. I've had to file a complaint with the BBB (Better Business Bureau) and now I've had to escalate my grievance to the Alabama Attorney Generals Office: Consumer Protection Division. BUYER BEWARE!! Dealership states they sent the title to me on December 1st, 2025. I purchased the car 11/05/2025. Car was listed for sale on 10/30/2025. The next registration / renewal event is 01/19/2026, two and half months after I purchased it. The title is also being reported with 14,582 odometer mileage discrepancy. No communication from the dealership directly since my complaints with the BBB, and Alabama Attorney General's Office. If you are shopping for a new or used car, please do your due diligence. This is not the place to purchase one.

False Advertising at its finest!!! Advertised vehicle with off road package with picture and price, then when you drive 2 hours to get there it is $)16,000 more.

I had a fantastic experience working with Allysa! She was professional, knowledgeable, and incredibly helpful throughout the entire car buying process. She took the time to understand what I was looking for (needed a specific SUV to fit my dog kennels) and made sure I felt confident and informed every step of the way. I truly appreciated her friendly attitude and attention to detail. I highly recommend asking for Allysa if you’re in the market for a new car!

Allysa is awesome!! She really knows her stuff and is able to answer all of my questions with confidence and clarity. Her attention to detail and friendly approach makes everything so easy.

The salesperson Allysa was very nice and helpful. I don’t like pushy and will walk away. She was not pushy let me take my time and answered all my questions.

Allysa is the best!! She listened to my needs and what I wanted and took the time to find the right car for me!! She’s amazing!!

I had such a great time working with Allysa. She was very knowledgeable, considerate, and very helpful. I didn’t know exactly what I was looking for in the beginning, but she did a great job getting me exactly what I was looking for. I would highly recommend her to anyone looking for a vehicle. She was patient and made sure to answer any and every question I had. 10/10 would buy from her again.

Allysa did a good job finding the vehicle for me. I was looking to lower my payment, and she was able to find the perfect vehicle for me. I was skeptical at first, but I ended up loving my Malibu more than the Camry I had.

love using team one CDJR!! They always make me feel like family..Highly recommend to everyone near and far

Mercadies is a pleasure to work with. She makes you feel like a valued customer. Mercadies is very laid back and that just makes the whole experience better.

Enjoyed working with dealer. The sales person was laid back and not pushy. She took time to answer questions and show the highlights of vehicle.

If I can give this higher than a 5 star I would. They were very respectful and caring. They helped me pick the best truck that I wanted. They treated me like family the second I walked through the door. I would definitely recommend coming here for a vehicle.

Had a great experience here. Would recommend to my family and friends for future purchases! Thank you Mercedes for all your help, you made this purchase an easy one for us!

Will not buy another car from here. Sold me a car with a cracked wheel and will not replace it